Delivery Reliability Management (DRM)

Databricks

Overview

DRM focused on tracking and improving delivery reliability and customer satisfaction. This system aims to provide comprehensive metrics, actionable insights, and continuous improvement mechanisms to enhance overall delivery performance and customer experience.

Challenge

Difficulty in measuring delivery reliability due to fragmented data sources and manual processes.
Lack of feedback loops for improvement hindered the ability to identify and address issues proactively.
Inconsistent data integration made it difficult to gain a comprehensive view of delivery performance and customer satisfaction.
Limited analytics capabilities affected the ability to derive actionable insights and make data-driven decisions.
Existing tools struggled to handle large volumes of delivery data, affecting the ability to monitor and improve delivery reliability.

Technology Stack

Databricks

Azure

Python

SQL

Power BI

SAP S/4HANA