Warranty Claim Management System (WCMS)
Databricks
Overview
WCMS was designed to streamline warranty claim tracking for finished goods (FG), providing a centralized platform for automated claim logging, real-time updates, and large-scale analytics. This system aims to enhance efficiency, improve customer satisfaction, and derive actionable insights from warranty claim data.
Challenge
- Inefficient manual processes delayed claim resolution, leading to customer dissatisfaction and increased operational costs.
- Lack of visibility into replacement status hindered the ability to track and manage warranty claims effectively.
- Disparate systems and data silos made it difficult to gain a comprehensive view of warranty claim trends and performance.
- Limited analytics capabilities affected the ability to identify recurring issues and optimize warranty processes.
- Existing tools struggled to handle large volumes of warranty claim data, affecting the ability to derive actionable insights and make data-driven decisions.
Technology Stack
Databricks
Azure
Python
SQL
Power BI