Connected Quality Number (CQN) – Customer Complaints Management
Databricks
Overview
CQN was developed to address inefficiencies in managing and resolving customer complaints. The platform aims to streamline complaint handling, provide real-time insights, and enhance customer satisfaction through automated processes and advanced analytics.
Challenge
- Manual tracking processes delayed complaint resolution, leading to customer dissatisfaction and inefficiencies.
- Lack of insights into recurring issues hindered the ability to identify and address root causes effectively.
- Disparate systems and data silos made it difficult to gain a comprehensive view of customer complaints and trends.
- Inefficient communication between departments resulted in delayed responses and inconsistent complaint handling.
- Existing tools struggled to handle large volumes of complaint data, affecting the ability to derive actionable insights.
Technology Stack
Databricks
Azure
Python
D3.js
SQL